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Privacy Policy — SwissTrainers

Protecting Your Personal Data With Transparency & Trust

At SwissTrainers, located in Metalli Shopping Center, Zug, Switzerland, we are fully committed to protecting your privacy and handling all personal data with the highest level of care, transparency, and security. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

SwissTrainers
Metalli Shopping Center
6300 Zug, Switzerland
Email: swisstrainers@proton.me
Phone: +41 [insert number]

Data Controller: Svetlana De Rosa

2. Personal Data We Collect

We collect only the information necessary to provide our services safely, effectively, and professionally. This includes:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number (including WhatsApp number)

  • Preferred contact method

  • Booking details (date, time, service type)

  • Health and injury information provided for training or massage safety

  • Goals, notes, and messages you send us

  • Payment details (processed securely through third-party providers)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on site

  • Basic analytics information
    This is used only to improve our website and experience.

C. Cookies & Tracking Technologies

We may use cookies for:

  • Site functionality

  • Security

  • Basic analytics

  • Remembering preferences

You can disable cookies in your browser at any time.

3. How We Use Your Data

We use your personal data to provide you the highest-quality fitness and wellness services. This includes:

  • Booking and managing appointments

  • Processing payments

  • Communicating confirmations, updates, and reminders

  • Customizing Personal Training, Pilates, or Massage programs

  • Ensuring safety (injury and health notes)

  • Responding to questions and messages

  • Sending updates or promotions (only with your consent)

  • Improving our website and user experience

We never sell your data.

4. Legal Basis for Processing (GDPR & Swiss Law)

We process personal data under the following legal bases:

  • Performance of a contract (bookings, sessions, service delivery)

  • Legitimate interest (communication, security, analytics)

  • Consent (marketing messages, optional data)

  • Legal obligations (invoices, tax requirements)

5. How We Store and Protect Your Data

We use secure systems and industry-standard protection measures to keep your data safe:

  • Encrypted email communication

  • Secure booking management tools

  • Strong access controls

  • Secure storage of health and training notes

  • Regular security reviews

  • Data minimization (we only keep what is necessary)

We do not store payment data — this is handled securely through approved payment processors.

6. Data Sharing

We only share your data when it is absolutely necessary:

  • With payment processors (for invoicing or card payments)

  • With software providers (booking system, scheduling tools)

  • With legal authorities if required by law

Your data is never sold, rented, or traded.

7. Data Retention

We retain personal data only as long as necessary:

  • Booking and service data: up to 3 years

  • Invoices and financial data: 10 years (Swiss accounting law)

  • Health and training notes: while you remain a client

  • Marketing consent: until you unsubscribe

After this period, data is securely deleted.

8. Your Rights Under GDPR & Swiss Data Protection Law

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion (“Right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Receive your data in a portable format

  • Request information on how your data is used

To exercise any of these rights, email us at:
swisstrainers@proton.me

9. Marketing Communications

We only send promotional emails, offers, training tips or updates if you gave explicit consent.
You may unsubscribe at any time by replying “STOP” or clicking the unsubscribe option.

10. Third-Party Services We Use

We may use trusted third-party platforms such as:

  • Booking systems

  • Payment processors

  • Email marketing platforms

  • Analytics tools

These providers follow strict data protection standards and only process data according to our instructions.

11. Children’s Privacy

SwissTrainers does not knowingly collect data from children under the age of 16 without parental consent. All training programs for minors require parent or guardian approval.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our services. The updated version will always be available on our website.

13. Contact for Privacy Questions

If you have questions, concerns, or requests regarding your data, please contact:

SwissTrainers – Data Protection Officer
Email: swisstrainers@proton.me
Address: Metalli Shopping Center, 6300 Zug, Switzerland

We are committed to responding within 30 days.